Privacy Policy

Last Updated: June 30, 2026

PetSpoiler (“we,” “us,” or “our”) operates the website www.petspoiler.ae and provides mobile pet grooming, in-store grooming salon services, and an online pet shop. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us in any way.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

1.1 Personal Information You Provide

We may collect the following information when you interact with us:

• Contact Information: Name, email address, phone number, and residential or delivery address.
• Pet Information: Pet name, breed, age, weight, health conditions, grooming preferences, and vaccination records.
• Booking Information: Appointment date, time, service type, location preferences (for mobile grooming), and special instructions.
• Purchase Information: Products ordered, billing address, delivery address, and payment details.
• Communication Data: Messages sent via our contact form, email, WhatsApp, or social media channels.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on each page, referring URL, click patterns, and browsing behavior.
• Location Data: General geographic location based on your IP address.
• Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to enhance your experience and analyze website traffic.

1.3 Information from Third Parties

• Booking Platform (MoeGo): When you book services through our scheduling system, MoeGo may share booking-related data with us.
• Social Media: If you interact with us on Facebook, Instagram, or TikTok, we may receive information in accordance with those platforms’ privacy settings.
• Payment Processors: Our payment partners may share transaction confirmation details (but not full payment card numbers) with us.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule and provide grooming services, process product orders, and manage your appointments.
• Communication: To respond to your inquiries, send appointment confirmations and reminders, and provide service updates.
• Order Fulfillment: To process payments, arrange delivery of products, and handle returns or exchanges.
• Pet Care: To maintain records of your pet’s grooming history, preferences, and any health-related notes to provide better care.
• Improvement: To analyze usage patterns, improve our website, services, and product offerings.
• Marketing: To send promotional offers, new product announcements, and grooming tips (only with your consent, and you may opt out at any time).
• Legal Compliance: To comply with applicable laws, regulations, and legal processes in the United Arab Emirates.

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party companies that help us operate our business, including payment processors, delivery partners, the MoeGo booking platform, and website hosting providers.
• Mobile Grooming Team: Our groomers receive your contact details, pet information, and location to perform mobile grooming services at your premises.
• Legal Requirements: When required by law, court order, or governmental authority in the UAE.
• Business Transfers: In connection with any merger, acquisition, or sale of business assets.

4. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly (e.g., shopping cart, session management).
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmitted through our website.
• Secure storage of personal data with access controls.
• Regular security reviews of our systems and processes.
• Limited employee access to personal information on a need-to-know basis.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill our contractual obligations.
• Maintain pet grooming records for continuity of care.
• Comply with legal, accounting, or reporting requirements under UAE law.
• Resolve disputes and enforce our agreements.

When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

In accordance with applicable UAE data protection laws, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Objection: Object to the processing of your personal information for marketing purposes.
• Withdrawal of Consent: Withdraw your consent for data processing at any time (this does not affect the lawfulness of processing before withdrawal).
• Data Portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the details provided below.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately, and we will promptly delete such information.

9. Third-Party Links

Our website may contain links to third-party websites, including our social media pages (Facebook, Instagram, TikTok), the MoeGo booking platform, and other external sites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your information is primarily stored and processed in the United Arab Emirates. If data is transferred outside the UAE, we ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection regulations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

12. Contact Us